Phone number: 1300 268 928
Hummingbird House
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Have your say

Ways to give feedback

You can share feedback or raise a concern with confidence. At Hummingbird House, it will be handled promptly, fairly and transparently.

Speak directly with the Hummingbird House staff.
Call our customer experience team on 1800 448 448.
Message our customer experience team via the feedback form below.
Email our customer experience team at [email protected].
Mail Wesley Mission Queensland Customer Experience Centre:

Locked Bag 7005
Chermside Centre
QLD 4032

If you would like to remain anonymous you can submit feedback anonymously via phone, email or digital form. However, we are limited in our ability to provide a response to you without this information.

Please rest assured we will still forward your feedback/action as needed. If you would like a response, please provide your contact details.

External bodies

If you are not happy with our response, you have the option to escalate your feedback to an external body.

The Office of the Health Ombudsman (OHO) is the place to contact if you have a complaint or notification to make about a health service provided in Queensland.  They can be contacted on Call 133 OHO (133 646) or official complaints can be made online at https://www.oho.qld.gov.au/make-a-complaint.