Quality of care

Hummingbird House is a licensed private health care facility that is accredited to meet National Safety and Quality Health Service Standards and NDIS Practice Standards.

Our multidisciplinary team is committed to the quality and safety of our services, and to providing you with best practice care and support. We aspire to be a world class children’s and adolescent’s hospice that delivers best practice paediatric palliative care. As such, our services are guided by the following principles:

• Clinical excellence: we are committed to providing best practice, holistic and innovative respite and palliative care for children and young people affected by life-limiting conditions, and their families.
• Commercial excellence: our service is underpinned by best practice clinical and corporate governance, commercial management and organisational sustainability.
• Ethical excellence: we strive to embed choice, respect, empowerment, justice, integrity, honesty, and compassion in all dealings with guests, families, clinicians, staff, funding bodies and supporters.
• Psychosocial excellence: we facilitate holistic support services that allow children to be children regardless of a diagnosis, while providing opportunities for families to reconnect and create memories.

Your feedback is crucial to this process, and we welcome it at any time during your stay or interactions with us.

To provide feedback in relation to our service please complete our feedback form.

To speak with us regarding a compliment, complaint or general feedback contact our Quality and Performance Team on (07) 3621 4364 or email [email protected].